Terms of service
Effective 22 August 2026. These business terms form an agreement between the clinic or organisation named in the Order Form (Customer) and the Sulaia contracting entity identified in your Order Form. They apply with the Order Form, DPA, service description and any signed addendum. They are not patient treatment terms.
Accounts, authority and acceptable use
The person accepting must be at least 18 and authorised to bind Customer. Customer controls its users and clinics, keeps credentials confidential, promptly removes leavers, uses MFA where offered, and is responsible for lawful instructions and content. Do not probe or bypass security, introduce malware, scrape or overload the service, use it unlawfully, infringe rights, send communications without a lawful basis, or use outputs to replace required professional or clinical judgement. Notify the privacy contact identified in your Order Form promptly of suspected compromise.
Service, data and clinical responsibility
We provide the hosted service described in the Order Form and may make proportionate changes that do not materially reduce contracted core functionality. Customer remains controller of clinic data and responsible for patient notices, consents, record accuracy, retention choices, treatment, safeguarding, prescribing and regulatory compliance. Sulaia is administrative decision support, not a medical device or emergency service unless an Order Form expressly says otherwise. AI suggestions require human review and must not be treated as diagnosis or clinical advice. Scheduled maintenance, security action and dependencies may affect availability.
Fees, intellectual property and termination
Fees, taxes, usage allowances, renewal and payment dates are in the Order Form. Overdue undisputed sums may lead to suspension after notice. Customer retains its data and grants us the limited rights needed to provide and secure the service. We retain Sulaia, software, documentation and service improvements; no patient-identifiable data is used to train a general model without a separate written agreement and lawful basis. Either party may terminate for uncured material breach or insolvency; Customer may export data during the contract and the agreed exit period. Accrued payment, confidentiality, data-protection and liability terms survive.
Warranties, liability, law and contact
Each party warrants authority to contract. We use reasonable skill and care and do not exclude obligations that law makes non-excludable. Subject to the Order Form, neither party is liable for indirect or consequential loss; exclusions and caps do not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. The governing law and courts are those in the Order Form; mandatory local protections still apply. Notices go to the Order Form contacts and the Sulaia contracting entity identified in your Order Form at the registered address identified in your Order Form.