The problem
Enquiries arrive at all hours, on the website, by text, on social. When the front desk is with a patient or the clinic is closed, they wait, and a waiting enquiry is a lost booking.
The old way, and what it costs
A receptionist answering between patients, an after-hours voicemail, or a paid answering service that takes a message but can't see your diary or book anyone in.
A monthly fee for an answering service or chatbot add-on, plus the revenue from every enquiry that goes cold overnight.
Around 5 to 10 hours of front-desk time a week spent triaging and replying, and enquiries still missed outside opening hours.
The Sulaia way
An AI receptionist answers enquiries instantly across channels, qualifies them, and proposes real appointments from your live availability for you to approve. It knows your treatments, your diary and your policies, around the clock.
What you get
- No enquiry waits until morning
- Bookings proposed straight from live availability
- Front desk freed to look after patients in the room