The problem
No-shows and last-minute cancellations leave expensive chair time empty, and a paper diary makes it nobody's job to fill the hole.
The old way, and what it costs
A paper or basic online diary, manual reminder texts when someone remembers, and a scribbled 'call when something comes up' waitlist by the phone.
Typical cost
A monthly subscription to a standalone booking tool, plus 10 to 20 percent of slots lost to no-shows and unfilled cancellations.
Human cost
Hours a week chasing confirmations and ringing round to fill cancellations, usually too late to save the slot.
The Sulaia way
One calendar across every practitioner, automated confirmations and reminders, and a slot-fill engine that offers a fresh cancellation to the right at-risk patients in minutes, so gaps close themselves.
What you get
- No-show rate down, chair time up
- Cancellations re-filled automatically from the waitlist
- One diary for the whole team